CONDITIONS

Terms of purchase

The terms and conditions on www.tromborg.com are administered by: 

Tromborg ApS
CVR 29189749
Amaliegade 16
1st floor
1256 Copenhagen
Denmark
Tel: +45 33130580

All prices indicated on the website are inclusive of Danish taxes, customs duties, etc. and are exclusive of shipping.

Contractual terms with Tromborg ApS are concluded in the Danish language in Denmark.

We reserve the right to sold-out goods, typographical errors, spelling errors, delivery changes from our suppliers and delays outside the control of Tromborg ApS.

We draw attention to the fact that goods purchased on sale or during stock sales are not subject to the normal rights of return and cancellation.

 

Order confirmation

We will send you an electronic order confirmation to confirm your purchase. The order confirmation will contain all necessary information about your purchase. This can also be used for any return of goods.  

 

Shipping & delivery

Denmark

FREE SHIPPING TO PACKAGE COLLECTION CENTRES IN DENMARK

Shipping to a business/private address costs DKK 60.00.
Free shipping to all addresses in Denmark for purchases over DKK 500.00.

All prices on the website are inclusive of VAT.

Countries within the EU

Shipping to an address within the EU costs DKK 150.00.
Free shipping to all addresses within the EU for purchases over DKK 1000.00.

Countries outside the EU

Shipping to an address outside the EU costs DKK 400.00.
The minimum order value is DKK 1000.00

Tromborg is not responsible for any customs duties, VAT and/or similar import charges levied in countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

Delivery time to an address in Denmark is 2–5 days, although the vast majority of goods leave our warehouse the day after the order is placed.
If you place an order from outside Denmark, your goods will be shipped with GLS/Post Danmark and you shall expect the delivery to take 5–8 days, depending on the country from which you have placed the order.
Delivery times are indicative. The risk of accidental loss of or damage to goods purchased from tromborg.com passes to you as the customer at the time of delivery.

 

Payment

The following means of payment are available:

Dankort
Danske Euro/Mastercard.
Foreign Mastercard/Eurocard (fee of 1.25% of purchase value)
Visa Electron
American Express

The purchase value is not deducted until the goods are dispatched from Tromborg ApS. You cannot be charged an amount higher than the one you approved at the time of purchase.

Payment by card ensures protection against misuse/abuse. This provides you the option of declining a payment when you receive your payment record. There is no excess charge in the event that your card is misused in an online store that uses Secure Socket Layer (SSL) in its payment system.

 

Right of withdrawal & returns

Goods may be returned for exchange or refund within a maximum of 14 days of receipt of goods. Your declaration of withdraw shall be sent to info@tromborg.com.

The goods shall be returned to:

Tromborg ApS
Amaliegade 16
1st floor
1256 Copenhagen
Denmark

In order to return goods and exercise your right of withdrawal, the goods must be returned in the same condition as you received them in. The right of withdrawal is void if you use the item(s) in a way that clearly reduces the sale value of the item(s) significantly. When using the right of withdrawal, you are responsible for paying the shipping fee for returning the item(s). You are responsible for the package until we receive it. When returning a package, please include your order number or invoice number and preferably a copy of the invoice you received.

If you wish to cancel your order prior to delivery, you can refuse receipt of the package. GLS will then return the package to Tromborg ApS without any expense incurred by you as the customer.

Upon cancelling your order, the purchase value will be refunded to you via a reverse transaction to your bank or debit card immediately after we have received the item(s) and verified that said item(s) meet the conditions for exercising the right of withdrawal.

We draw attention to the fact that goods purchased on sale or during stock sales are not subject to the normal rights of return and cancellation.

Warranty

Any defects or omissions in delivery from Tromborg.com must be invoked within a reasonable time after you have discovered the error. It is your duty to indicate and, upon request, demonstrate evidence of the defect or omission. If you discover a fault, you shall contact Tromborg.com as soon as possible. As a general rule, you have the right to complain about defects that appear within two years of receiving the item(s). For items with a limited shelf life, your complaint is limited to the shelf-life period indicated for the item by Tromborg.com.

If you wish to complain about a product(s), please contact Customer Service on +45 33 13 05 80 or at info@tromborg.com. Opening hours: Monday to Thursday 9:00-16:30 and Friday 9:00-16:00.

 

Marketing

Once you have provided your email and agreed that Tromborg.com may use it for marketing purposes, Tromborg ApS will contact you regarding products, tips and tricks and other exciting news. 

You can always opt out of receiving marketing information by using the link included in the emails you receive.

 

LEVERING

Denmark

FREE SHIPPING TO PACKAGE COLLECTION CENTRES IN DENMARK

Shipping to a business/private address costs DKK 60.00.
Free shipping to all addresses in Denmark for purchases over DKK 500.00.

All prices on the website are inclusive of VAT.

 

Countries within the EU

Shipping to an address within the EU costs DKK 150.00.
Free shipping to all addresses within the EU for purchases over DKK 1000.00.

Countries outside the EU

Shipping to an address outside the EU costs DKK 400.00.
The minimum order value is DKK 1000.00

Tromborg is not responsible for any customs duties, VAT and/or similar import charges levied in countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

 

Delivery Time

Delivery time to an address in Denmark is 2–5 days, although the vast majority of goods leave our warehouse the day after the order is placed.

If you place an order from outside Denmark, your goods will be shipped with GLS/Post Danmark and you shall expect the delivery to take 5–8 days, depending on the country from which you have placed the order.

Delivery times are indicative. The risk of accidental loss of or damage to goods purchased from tromborg.com passes to you as the customer at the time of delivery.

 

PRIVACY

Newsletter

Once you have provided your email and agreed that Tromborg.com may use it for marketing purposes, Tromborg ApS will contact you regarding products, tips and tricks and other exciting news. 

You can always opt out of receiving marketing information by using the link included in the emails you receive.

 

Cookies

Hjemmesiden anvender ”cookies” der er en tekstfil, som gemmes på din computer, mobil el. tilsvarende med det formål at optimere hjemmesiden og dets funktionalitet, og dermed gøre det så nemt for dig som muligt.

Du kan til enhver tid slette eller blokere cookies. Du kan finde vejledninger til hvordan via dette link http://minecookies.org/cookiehandtering.

Google Analytics

Vi anvender særlige sporings-cookies via Google Analytics til at spore trafik på vores hjemmeside. Disse data bliver opbevaret hos Google i henhold til deres privatpolitik. Se mere på https://policies.google.com/privacy?hl=da

Hvor længe opbevarer vi dine oplysninger

Vi gemmer dine oplysninger i 5 år fra udgangen af det regnskabsår, som transaktionen vedrører som følge af Bogføringsloven.

Videregivelse af personoplysninger

Vi benytter tredjeparter til opbevaring og behandling af data og dine personoplysninger vil derfor blive behandlet af disse efter instruks fra Tromborg.com. Databehandlerne behandler kun dine personoplysninger til de specifikke formål, som oplysningerne er indsamlet til. Vi forpligter alle databehandlere til at behandle dine personoplysninger fortroligt og efter gældende lovgivning.

Indsigt og klager

Du har til enhver tid ret til at få oplyst, hvilke personoplysninger, vi behandler om dig. Du kan desuden til enhver tid gøre indsigelse mod, at oplysninger anvendes. Du kan også tilbagekalde dit samtykke til, at der bliver behandlet oplysninger om dig. Hvis de oplysninger, der behandles om dig, er forkerte har du ret til at de bliver rettet eller slettet. Henvendelse herom kan ske til: info@tromborg.com eller tlf.: +45 33130580. Hvis du vil klage over vores behandling af dine personoplysninger, har du også mulighed for at tage kontakt til Datatilsynet.