CONDITIONS

Terms of purchase

The terms and conditions on www.tromborg.com are administered by: 

Tromborg ApS
CVR 29189749
Amaliegade 16
1st floor
1256 Copenhagen
Denmark
Tel: +45 33130580

All prices on our websites are inclusive of Danish taxes and exclude shipping costs. For orders to countries outside EU, we deduct Danish VAT at checkout. Tromborg is not responsible for any customs duties, VAT and/or similar import charges levied in recipient countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

Contractual terms with Tromborg ApS are concluded in the Danish language in Denmark.

All prices and products on the website are subject to sold-out goods, misprints or typographical errors, change of delivery times from our suppliers and delays that are beyond the control of Tromborg ApS.

Please note that goods purchased during a sale are not subject to the normal rights of return and cancellation.

 

Order confirmation

We will send you an electronic order confirmation to confirm your purchase. The order confirmation will contain all necessary information about your purchase. This can also be used for any return of goods.  

 

Shipping & delivery

Denmark

FREE SHIPPING TO PACKAGE COLLECTION CENTRES IN DENMARK

Shipping to a business/private address costs DKK 60.00.
Free shipping to all addresses in Denmark for purchases over DKK 500.00.

All prices on the website are inclusive of VAT.

Countries within the EU

Shipping to an address within the EU costs DKK 150.00.
Free shipping to all addresses within the EU for purchases over DKK 1000.00.

Countries outside the EU

Shipping to an address outside the EU costs DKK 250.00.

Free shipping outside EU for purchases above DKK 1900.00.

Tromborg is not responsible for any customs duties, VAT and/or similar import charges levied in countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

Delivery time to an address in Denmark is 2–5 days, although the vast majority of goods leave our warehouse the day after the order is placed.
If you place an order from outside Denmark, your goods will be shipped with GLS/Post Danmark and you shall expect the delivery to take 5–8 days, depending on the country from which you have placed the order.
Delivery times are indicative. The risk of accidental loss of or damage to goods purchased from tromborg.com passes to you as the customer at the time of delivery.

 

Payment

The following means of payment are available:

Dankort
Danske Euro/Mastercard.
Foreign Mastercard/Eurocard (fee of 1.25% of purchase value)
Visa Electron
American Express

The purchase value is not deducted until the goods are dispatched from Tromborg ApS. You cannot be charged an amount higher than the one you approved at the time of purchase.

Payment by card ensures protection against misuse/abuse. This provides you the option of declining a payment when you receive your payment record. There is no excess charge in the event that your card is misused in an online store that uses Secure Socket Layer (SSL) in its payment system.

 

Right of withdrawal & returns

Goods may be returned for exchange or refund within a maximum of 14 days of receipt of goods. Your declaration of withdraw shall be sent to info@tromborg.com.

The goods shall be returned to:

Tromborg ApS
Amaliegade 16
1st floor
1256 Copenhagen
Denmark

In order to return goods and exercise your right of withdrawal, the goods must be returned in the same condition as you received them in. The right of withdrawal is void if you use the item(s) in a way that clearly reduces the sale value of the item(s) significantly. When using the right of withdrawal, you are responsible for paying the shipping fee for returning the item(s). You are responsible for the package until we receive it. When returning a package, please include your order number or invoice number and preferably a copy of the invoice you received.

If you wish to cancel your order prior to delivery, you can refuse receipt of the package. GLS will then return the package to Tromborg ApS without any expense incurred by you as the customer.

Upon cancelling your order, the purchase value will be refunded to you via a reverse transaction to your bank or debit card immediately after we have received the item(s) and verified that said item(s) meet the conditions for exercising the right of withdrawal.

We draw attention to the fact that goods purchased on sale or during stock sales are not subject to the normal rights of return and cancellation.

Warranty

Any defects or omissions in delivery from Tromborg.com must be invoked within a reasonable time after you have discovered the error. It is your duty to indicate and, upon request, demonstrate evidence of the defect or omission. If you discover a fault, you shall contact Tromborg.com as soon as possible. As a general rule, you have the right to complain about defects that appear within two years of receiving the item(s). For items with a limited shelf life, your complaint is limited to the shelf-life period indicated for the item by Tromborg.com.

If you wish to complain about a product(s), please contact Customer Service on +45 33 13 05 80 or at info@tromborg.com. Opening hours: Monday to Thursday 9:00-16:30 and Friday 9:00-16:00.

 

Marketing

Once you have provided your email and agreed that Tromborg.com may use it for marketing purposes, Tromborg ApS will contact you regarding products, tips and tricks and other exciting news. 

You can always opt out of receiving marketing information by using the link included in the emails you receive.

 

DELIVERY

Denmark

FREE SHIPPING TO PACKAGE COLLECTION CENTRES IN DENMARK

Shipping to a business/private address costs DKK 60.00.
Free shipping to all addresses in Denmark for purchases over DKK 500.00.

All prices on the website are inclusive of VAT.

 

Countries within the EU

Shipping to an address within the EU costs DKK 150.00.
Free shipping to all addresses within the EU for purchases over DKK 1000.00.

Countries outside the EU

Shipping to an address outside the EU costs DKK 400.00.
The minimum order value is DKK 1000.00

Tromborg is not responsible for any customs duties, VAT and/or similar import charges levied in countries outside the EU. It is up to the recipient to determine their country’s customs and excise laws.

 

We do not currently ship to the UK.

 

Delivery Time

Delivery time to an address in Denmark is 2–5 days, although the vast majority of goods leave our warehouse the day after the order is placed.

If you place an order from outside Denmark, your goods will be shipped with GLS/Post Danmark and you shall expect the delivery to take 5–8 days, depending on the country from which you have placed the order.

Delivery times are indicative. The risk of accidental loss of or damage to goods purchased from tromborg.com passes to you as the customer at the time of delivery.

 

PRIVACY

Newsletter

Once you have provided your email and agreed that Tromborg.com may use it for marketing purposes, Tromborg ApS will contact you regarding products, tips and tricks and other exciting news. 

You can always opt out of receiving marketing information by using the link included in the emails you receive.

 

Cookies

This website uses ’cookies’, a text file that is saved to your computer, phone or similar, with the purpose of optimising the website and its functionality in order to make the user experience easier for you.

You can always delete or block cookies. Find the tutorial via this link: https://cookiepedia.co.uk/how-to-manage-cookies

Google Analytics

We use certain tracking cookies via Google Analytics in order to track traffic on our website. These data are stored with Google according to their privacy policy. Read more at https://policies.google.com/privacy?hl=en

How long do we retain your information?

We keep your information for 5 years starting from the end of the accounting year concerning your transaction as according to the Danish Bookkeeping Act.

Who do we share your information with?

We use third parties to retain and handle your data and your personal information after instructions from Tromborg.com. These third parties will only handle your data for the specific purposes your data has been collected for. All data handlers are obligated to handle your personal information confidentially and always in accordance with the current legislations.

Objections and complains

You always have a right to be informed which of your personal information we keep. At any time, you can raise an objection to the usage of your information. You can also revoke your consent to the usage or retention of your information. If your personal information is incorrect, you have a right to delete or correct the information. Please address any inquiries to info@tromborg.com or phone +45 33130580. If you want to file a complaint regarding our handling of your personal information, you can contact The Danish Data Protection Agency.



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